Director of Operations Job Description: Are you curious to know the work and duties of a director of operations? If yes, keep reading to satisfy your curiosity. However, a director of operations ensures that organizations large and small function efficiently, from government to industry, healthcare to hospitality.

Director of Operations Job DescriptionThe tasks of this function include directing negotiations, budgeting, buying, and implementing efficient processes to maximize a company’s efficiency and performance.

A director of operations must create long-term operational plans while collaborating closely with top management to achieve corporate goals.

Creating an accurate job description might assist you in attracting the best candidate. You can modify the template below to meet your requirements.


What is a Director of Operations?

A director of operations is an executive who is in charge of managing a company’s day-to-day operations, which can encompass a variety of activities depending on the industry and size of the organization.

However, the director of operations is typically involved in increasing efficiency, creating budgets, and adopting staff policies.

The director of operations is an executive-level role within a corporate hierarchy, reporting to the CEO and dealing with senior-level management and C-suite positions.

Operations directors might work in the commercial, public, non-profit, or government sectors, with different job titles depending on the business.

Supervisory Responsibilities:

  • Conducts timely and constructive performance assessments.
  • Handles employee discipline and termination when warranted and in compliance with business policy.
  • Organises and supervises departmental managers’ work and schedules.
  • Participates in departmental manager recruiting and training.


  • Establishes quantitative and qualitative measurements, norms, and standards for evaluating the company’s efficiency and effectiveness; identifies areas for improvement.
  • Examines, analyses, and assesses business practices.
  • Establishes rules and processes to improve day-to-day operations.
  • Ensures suitable and safe working conditions.
  • Oversees the production, buying, and sales divisions, ensuring that they meet departmental and business goals.
  • Budgets and costs of sales are planned, directed, controlled, implemented, evaluated, monitored, and forecasted in each division to meet financial objectives.
  • Managers are communicated with and explained new directions, rules, or procedures; for substantial changes, the full operations team is met to explain changes, answer queries, and maintain morale.
  • Changes in policy and procedures improve customer service and satisfaction.
  • Coordination and integration of operations, engineering, IT, and customer service divisions to provide better workflow and more cost-effective business processes.
  • Positively represents the organization to its workers, customers, industry, and community.
  • Other related responsibilities may be assigned.

Required Skills/Abilities:

  • A thorough grasp of business and financial practices, ideas, and policies.
  • Expertise in CEO and dealing or associated applications.
  • Outstanding analytical, decision-making, and problem-solving abilities.
  • Outstanding organizational abilities and attention to detail.
  • Superior interpersonal and verbal communication abilities.
  • Superior management and diplomatic abilities.

Education and Experience:

  • A Master of Business Administration is necessary.
  • Background that is extensive and diverse, with at least 10 years of similar experience.


Physical Requirements:

  • Prolonged times spent using a computer while seated at a desk.
  • Must occasionally be able to lift up to 15 pounds.

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