How to Cancel Grubhub Order: Nowadays, everyone loves to purchase food online, which explains why Grubhub has gained so much popularity. But what if you want to cancel your order because you made a mistake or your plans have changed? No worries, cancelling an order is simple.
With the help of apps like Grubhub, ordering takeaway from a variety of nearby eateries is incredibly easy. But occasionally you might move so swiftly that you make a mistaken command.
You can cancel Grubhub orders using the app for any reason. Just keep in mind that there is a deadline and that you won’t get a refund if you cancel your order.
Grubhub orders can be cancelled, but that doesn’t guarantee a refund. You might not be able to cancel your Grubhub order if the restaurant has already sent it.
Grubhub’s Orders menu allows users to cancel orders, but you’ll need to talk with a customer service representative first.
How to Cancel a Grubhub Order
To cancel your Grubhub order and subsequently ask for a refund, follow these steps.
A quick tip: The Grubhub-operated Seamless app can also use these steps.
Once you order something on Grubhub, it’ll show up in the app’s “Orders” menu. That’s where you’ll go to talk with a Grubhub agent to cancel it.
- Open the Grubhub app and tap Orders in the toolbar at the bottom of the screen.
- Your current order should appear at the top of this page. Tap it.
- Tap Help in the top-right corner then selects Cancel order from the list of options that appears.
- Give a reason for cancelling, then tap Chat With Us.
- A chat window will open, and you’ll be connected to a member of Grubhub’s customer service team. Let them review your order, and they’ll tell you if it can be cancelled or not.
If the restaurant has already produced and dispatched your order, it’s probably too late to cancel, despite the best efforts of Grubhub’s customer service agent. Call the restaurant and speak with them personally if you still want to reschedule.
How to Get a Refund from Grubhub
If you cancel fast enough, the Grubhub customer service representative that you speak with should process your refund right away. Otherwise, you’ll need to contact Grubhub directly.
You can call Grubhub at 1-877-585-7878. It might take some time, but you should eventually get to speak with a real person who can help you get a refund.
You can also chat with an agent online by heading to the Orders menu, tapping the order that you had an issue with, and then tapping Help in the top-right corner.
Note: Seamless’ phone number is 1-877-951-2500.
Just be aware that refunds aren’t guaranteed, and even if you get one it can take up to five business days to process.
How to Cancel a Customer’s Order on Grubhub
If you are a restaurant or a driver and want to cancel an approved order, you must contact Grubhub customer care. But you don’t have to take every order. By selecting the Stop taking orders red button, you can temporarily halt receiving orders.
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FAQs on How to Cancel Grubhub Order
Below are some frequently asked questions and answers for you:
1. How Long Does it take Grubhub to Cancel an Order?
If orders aren’t confirmed within 15 minutes of being received, Grubhub will cancel the order for you. This happens because we want to ensure Customers receive their food within the timeframe they expect it.
2. What Happens when you Cancel a Grubhub Order?
When you cancel a Grubhub order, the restaurant will receive a notification and cease preparing your food. A driver won’t bring you anything, and you can go about your day as if nothing happened. You may need to contact Grubhub customer service, depending on the restaurant and the time you enact the cancellation.
3. How do I Cancel my Grubhub Restaurant?
To get your restaurant off this platform, you have to draft a “remove my restaurant from GrubHub” email and send it to email@example.com.
4. Can I Cancel a Grubhub Order Taking too Long?
Once you accept it, they won’t let you cancel if the order takes too long.
5. Can you Cancel an Order if it takes too Long?
If the retailer does not deliver by then, you’ll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements. Alternatively, you could continue with the order but for a lower price.
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